THE FOLLOWING "UPDATES" ARE FOR HISTORICAL RECORD ONLY
***TUESDAY, OCTOBER 19, 2021***
Our online and toll-free payment system will be down during our billing software conversion. No late fees will be applied to any OCTOBER 2021 water bill payments received in our office ON or BEFORE Wednesday, 10/27/2021. All users of our current online payment system will need to set up a new account in order to continue paying online. Call our office beginning Friday, October 22, 2021 to get your new account number and set up your new online portal account. Thank you for your patience!
******Wednesday, September 29, 2021******
County Roads 1123 and 1146 Boil Water Notice has been rescinded and all repairs are complete as of the above date. Please contact our office at 903-597-2817 if you have questions or concerns. A state-required Boil Water Notice is NO LONGER in effect. See details HERE.
******TUESDAY, September 28, 2021******
County Roads 1123 and 1146 have experienced low water pressure <20 psi due to a water main repair around 10 AM. Water was fully restored to both roads as of NOON today. Please contact our office at 903-597-2817 if you have questions or concerns. A state-required Boil Water Notice is in effect. See details HERE.
******TUESDAY, AUGUST 17, 2021******
Sierra Ln, Cascade Rd, Teton Rd & Olympia Ln have experience low water pressure >20 psi due to a leak this morning. As of 10:30 this morning, the leak is repaired and the lines are flushed. Please call our office if you are still having low-pressure issues.
******UPDATE: TUESDAY, FEBRUARY 23, 2021******
Figure: 30 TAC §290.47(c)(3)
Boil Water Notice Rescinded
February 23, 2021
On February 19, 2021, the Texas Commission on Environmental Quality required the Dean Water Supply Corporation public water system, PWS 2120009, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Tuesday, February 23, 2021.
If you have questions concerning this matter, you may contact Tracy Hasting, Diane Rowe or Billy McMillan at 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.
***MONDAY, 2/22/2021 UPDATE***
Please continue to boil your water if you live in an area listed below. We may not hear from the lab before mid-afternoon tomorrow (Tuesday, February 23, 2021). Thank you!
****PLEASE READ CAREFULLY***
All addresses below should have water as of 2/20/21. If you do not have water, you likely have frozen pipes.
A BOIL WATER NOTICE is in effect ONLY for the following areas/subdivisions/streets that have been out of water for the last few days until further notice as of 2/19/2021:
Westberry Landing****FM 2661 (addresses located between CR 1110 and CR 1160)****County Road 1110****Hickory Harbor (Harbor Way, Hickory Trl, Hickory Harbor)****County Road 1112****The Hills Subdivision (Hillview, Timberhill Dr)****Oak Creek Acres (Amy Ln)****White Rock Place (White Rock Cir)****Pine Ridge Estates (Lance Ln, Lexie Ln, Haley Way, Pharo Ct, Troy Ct.)****Pine Shores (N Shore Dr and S Shore Dr)****Pine Cove, Inc.****Pop McKenzie Rd****County Road 1133****County Road 1104****County Road 1160****County Road 1113 between FM 2661 and County Road 1131 (Galilee Rd).
NO OTHER AREAS than those listed above are under a Boil Water Advisory.
02/19/2021****refreshed on 2/20/2021
Boil Water Notice for Community Public Water Systems
February 19, 2021
Due to a water outage that occurred as a result of the freeze and water main break, the Texas Commission on Environmental Quality has required the Dean Water Supply Corporation public water system to notify all customers in the above areas to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, Dean Water Supply will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water if they live on a street in the affected area, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact Tracy Hasting or Diane Rowe at (903) 597-2817 or come to our office located at 14411 CR 1134, Tyler, TX 75709.