Historical Outage Updates

DEAN WSC BOIL WATER NOTICE HISTORY


Figure: 30 TAC §290.47(c)(3)

Boil Water Notice Rescinded                                           July 22, 2022

On July 21, 2022, the Texas Commission on Environmental Quality required the Dean Water Supply Corporation public water system, PWS 2120009, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of July 22, 2022.

If you have questions concerning this matter, you may contact Tracy Hasting, Diane Rowe or Billy McMillan at 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.

The boil water notice was strictly precautionary and required by law due to the fact that the water had to be turned off in order to safely replace a leaking valve on the water main.  The microbial test results of the samples taken were negative for contaminants.


BOIL WATER NOTICE                      7/21/2022

A boil water notice WILL BE in effect for the following addresses ONLY:

13589 RONALD CIR 13577 RONALD CIR 13567 RONALD CIR 13549 RONALD CIR 13541 RONALD CIR 13527 RONALD CIR 13523 RONALD CIR
13532 RONALD CIR 13519 RONALD CR 13513 RONALD CIR 13504 RONALD CIR 13505 RONALD CIR 13487 RONALD CIR 13478 RONALD CIR
13467 RONALD CIR 13449 RONALD CIR 13427 RONALD CIR 13413 RONALD CIR 13369 RONALD CIR 13440 LARRY LN 13466 LARRY LN
13474 LARRY LN 13488 LARRY LN 13518 LARRY LN 13517 LARRY LN 13477 SPUR 364 13459 SPUR 364 13447 SPUR 364
13429 SPUR 364 13415 SPUR 364 13403 SPUR 364 13381 SPUR 364 13353 SPUR 364 13345 SPUR 364 13301 SPUR 364
13221 SPUR 364 13289 SPUR 364 13398 SPUR 364 13416 SPUR 364 13460 SPUR 364 13506 SPUR 364  

Due to a scheduled repair of a water main, the Texas Commission on Environmental Quality has required the Dean Water Supply Corp. public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.).  Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes.  The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that will rescind (lift) the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses).  You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.


UPDATE: THURSDAY, MAY 26, 2022: The boil water notice that was issued on May 24, 2022 is now rescinded (lifted). You are no longer required to boil your water if you were contacted by the Dean Water Supply Corp. office staff about this situation.  (See below)


Figure: 30 TAC §290.47(c)(3)

Boil Water Notice Rescinded

May 26, 2022

On May 24, 2022, the Texas Commission on Environmental Quality required the Dean Water Supply Corporation public water system, PWS 2120009, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

 

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of May 26, 2022.

 

If you have questions concerning this matter, you may contact Tracy Hasting, Diane Rowe or Billy McMillan at 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.

 

The boil water notice was strictly precautionary and required by law due to the fact that the water had to be turned off in order to safely replace a leaking valve on the water main.  The microbial test results of the samples taken were negative for contaminants.


UPDATE: Wednesday, May 25, 2022:

Please continue to boil your water one more day/night. We experienced a rain delay in obtaining our sample, and we will not have the results back until tomorrow, Thursday, May 26th.

Keep an eye on this page for the notification to rescind (lift) the boil water notice, which should appear late morning/early afternoon tomorrow, Thursday, May 26, 2022.

Thank you for your patience!


BOIL WATER NOTICE

5/24/2022

A boil water notice is in effect for the following addresses ONLY:

COUNTY RD 1141 (NEGEM RD) 10265; 10333; 10369; 10381; 10401; 10437; 10519;

PARK HILL 14641; 14663; 14681; 14687; 14693;

14754 HWY 31 W;

and 10362 CR 1238.

Due to a Water Main Break, the Texas Commission on Environmental Quality has required the Dean Water Supply Corp. public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.).  Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes.  The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that will rescind (lift) the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses).  You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.


The Boil Water Notice that was in effect for all of CR 1223 (Boston Blvd), parts of CR 1134, parts of CR 1146,

Pine Lake Blvd & parts of Hwy 31 W near Bullard Siding on 3/22/22 is rescinded as of 3/23/22 @ 10:30 AM.

 

Figure: 30 TAC §290.47(c)(3)

Boil Water Notice Rescinded

Wednesday, March 23, 2022 as of 10:30 AM

 

On Tuesday, March 22, 2022 the Texas Commission on Environmental Quality required the Dean Water Supply Corp. public water system, PWS 21-20009, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

 

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Wednesday, March 23, 2022 as of 10:30 AM.

 

If you have questions concerning this matter, you may contact Tracy Hasting or Diane Rowe at 903.597.2817 or come to our office located at 14411 CR 1134, Tyler, TX 75709


BOIL WATER NOTICE

3/22/2022

The following is in effect for all of CR 1223 (Boston Blvd), parts of CR 1134, parts of CR 1146,

Pine Lake Blvd & parts of Hwy 31 W near Bullard Siding.

 

Due to a Water Main Break, the Texas Commission on Environmental Quality has required the Dean Water Supply Corp. public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.).  Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes.  The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools and businesses).  You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.


Figure: 30 TAC §290.47(c)(3)

Boil Water Notice Rescinded

Wednesday, January 12, 2022

It is no longer required that you boil your water.

On Tuesday, January 11, 2022 the Texas Commission on Environmental Quality required the Dean Water Supply Corp. public water system, PWS 21-20009, to issue a Boil Water Notice (SEE BELOW) to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Wednesday, September 29, 2021.

If you have questions concerning this matter, you may contact Tracy Hasting or Diane Rowe at 903.597.2817 or come to our office located at 14411 CR 1134, Tyler, TX 75709


A BOIL WATER NOTICE IS IN EFFECT ON 1/11/2022 FOR THE FOLLOWING ADDRESSES ONLY:

16505 CR 1160;  16605 CR 1160;  16433 CR 1104;  16429 CR 1104;  

16419 CR 1104;  16411 CR 1104;  16409 CR 1104;  16407 CR 1104;

16308 CR 1104;  16424 CR 1104;  16452 CR 1104

Due to a Line Break, the Texas Commission on Environmental Quality has required the Dean Water Supply Corp. public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).


To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.


When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.  

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescind the boil water notice in a manner similar to this notice.


Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.


If you have questions concerning this matter, you may contact 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.

UPDATE as of 11:00 a.m. 12/3/2021: It is no longer required for you to boil your water.  The lab called, and our water sample is free of all contaminants.  This message and the more detailed message below apply only to CR 1133, CR 1134, and CR 1160.


Figure: 30 TAC §290.47(c)(3)

 

Boil Water Notice Rescinded

12/3/2021

On December 2, 2021, the Texas Commission on Environmental Quality required the Dean Water Supply Corporation public water system, TX-2120009 to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of December 3, 2021.

If you have questions concerning this matter, you may contact Tracy Hasting or Diane Rowe at (903) 597-2817 or come by our office at 14411 CR 1134, Tyler, TX 75709.


UPDATE as of 9:45 a.m. 12/3/2021.  We are still awaiting confirmation from the lab about the water sample that was pulled after the repair work was complete, and the water was turned back on.  Keep your eyes on this page for the announcement to rescind the boil water notice.


BOIL WATER NOTICE for CR 1133, CR 1104 & CR 1160  is NOW IN EFFECT (beginning at 11:00 am 12/2/21).  See below for important information about boiling your water.

 

Boil Water Notice for Community Public Water Systems

 December 2, 2021

Due to reduced system pressure due to valve replacement, the Texas Commission on Environmental Quality has required the Dean Water Supply Corporation public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Tracy Hasting or Diane Rowe at (903) 597-2817 at 14411 CR 1134, Tyler, TX 75709.


Figure: 30 TAC §290.47(c)(3)

Boil Water Notice Rescinded

Wednesday, September 29, 2021

On Tuesday, September 28, 2021 the Texas Commission on Environmental Quality required the Dean Water Supply Corp. public water system, TX21-20009, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Wednesday, September 29, 2021.

If you have questions concerning this matter, you may contact Tracy Hasting or Diane Rowe at 903-597-2817.


Boil Water Notice for Community Public Water Systems

ONLY for BOSTON BLVD (CR 1223) & CR 1146

September 28, 2021

Due to a water main break on Boston Blvd (CR 1223), the Texas Commission on Environmental Quality has required the Dean Water Supply Corporation public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Diane Rowe or Tracy Hasting at (903) 597-2817 or come by our office located at 14411 CR 1134, Tyler, TX 75709.  



******UPDATE: TUESDAY, FEBRUARY 23, 2021******
Figure: 30 TAC §290.47(c)(3)
Boil Water Notice Rescinded
February 23, 2021

On February 19, 2021, the Texas Commission on Environmental Quality required the Dean Water Supply Corporation public water system, PWS 2120009, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Tuesday, February 23, 2021.

If you have questions concerning this matter, you may contact Tracy Hasting, Diane Rowe or Billy McMillan at 903-597-2817 at 14411 CR 1134, Tyler, TX 75709.

***MONDAY, 2/22/2021 UPDATE*** 

Please continue to boil your water if you live in an area listed below.  We may not hear from the lab before mid-afternoon tomorrow (Tuesday, February 23, 2021).  Thank you!

****PLEASE READ CAREFULLY***

All addresses below should have water as of 2/20/21. If you do not have water, you likely have frozen pipes.

A BOIL WATER NOTICE is in effect ONLY for the following areas/subdivisions/streets that have been out of water for the last few days until further notice as of 2/19/2021:

Westberry Landing****FM 2661 (addresses located between CR 1110 and CR 1160)****County Road 1110****Hickory Harbor (Harbor Way, Hickory Trl, Hickory Harbor)****County Road 1112****The Hills Subdivision (Hillview, Timberhill Dr)****Oak Creek Acres (Amy Ln)****White Rock Place (White Rock Cir)****Pine Ridge Estates (Lance Ln, Lexie Ln, Haley Way, Pharo Ct, Troy Ct.)****Pine Shores (N Shore Dr and S Shore Dr)****Pine Cove, Inc.****Pop McKenzie Rd****County Road 1133****County Road 1104****County Road 1160****County Road 1113 between FM 2661 and County Road 1131 (Galilee Rd).

NO OTHER AREAS than those listed above are under a Boil Water Advisory. 

02/19/2021****refreshed on 2/20/2021

 

Boil Water Notice for Community Public Water Systems

 February 19, 2021

 

Due to a water outage that occurred as a result of the freeze and water main break, the Texas Commission on Environmental Quality has required the Dean Water Supply Corporation public water system to notify all customers in the above areas to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, Dean Water Supply will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water if they live on a street in the affected area, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Tracy Hasting or Diane Rowe at (903) 597-2817 or come to our office located at 14411 CR 1134, Tyler, TX 75709.


Saturday, February 20, 2021

Report #3 (2:00 pm): Water is restored to all areas!  If you do not have water, you likely have frozen pipes. If you live in the affected outage areas, you can find more information here:

https://deanwatersupply.com/2-19-2021-boil-water-notice

***************************

Report #2 (Noon): The equipment crew has been delayed but are still coming today.  Repairs should begin this afternoon so keep hanging in there.  If this is your first update to read today, please continue reading for more important information.

*********************

Report #1 (8:00 AM): The leaks have been found, and there is a crew en route with the necessary equipment to get the repairs done!  Hopefully it will not be much longer before the areas listed below have water flowing in their direction.  REMEMBER:  The Boil Water Advisory applies once water is restored to these areas until further notice.

The following areas remain to be without water:

The Hills Subdivision (Hillview, Timberhill Dr)***Oak Creek Acres (Amy Ln)***The two private roads South of County Road 1113 on the West side of FM 2661.

***IMPORTANT*** 
All other previously affected areas should boil their water at this time.  Please see the details for boiling your water at https://deanwatersupply.com/2-19-2021-boil-water-notice

If you do not have water and you live on a road other than the ones listed above, please check with your neighbors to see if they have water.  If they do, you likely have frozen pipes.  You can call the office and leave a message with our answering service for an on-call operator if you have further questions: (903) 597-2817.

Thanks to everyone for their extremely-appreciated patience and understanding during this difficult week!



Friday , February 19th @ 5:00 PM
- Most of the affected areas have water at this time and should be boiling water prior to consumption. 

The following areas remain to be without water:

The Hills Subdivision (Hillview, Timberhill Dr)

Oak Creek Acres (Amy Ln)

Two private roads South of County Road 1113 on the West side of FM 2661

Our crew is actively looking for the leak at this time.  If they can possibly get it repaired prior to dark, please remember to boil your water.  However, it still may be tomorrow, Saturday, February 20 before water is restored to the above-listed streets.

 

IMPORTANT:  All other previously affected areas should boil their water at this time.  Please see the details for boiling your water at https://deanwatersupply.com/2-19-2021-boil-water-notice

 


Friday, 2/19/2021 @ 3:30 pm:  The focus today has been to thaw a frozen well so that when the water is turned back on in the areas below, there is enough volume to service everyone.  The repair of the main break will begin Saturday, February 20th.  Again, this water main break has been very difficult to find, but the operators do have a general idea of the location.  It is our main priority to get water flowing to the addresses below as quickly as we can. Please remain to be patient during this very difficult time.

IMPORTANT:  When the water is back on (whenever that may be) you will need to boil your water ONLY if you live in the areas listed below.  Please watch this site for further details.  

If your street is not on the list below, it is not necessary to boil your water.

Thank you!

Affected Areas:

Westberry Landing

FM 2661 (addresses located between CR 1110 and CR 1160)

County Road 1110

Hickory Harbor (Harbor Way, Hickory Trl, Hickory Harbor)

County Road 1112

The Hills Subdivision (Hillview, Timberhill Dr)

Oak Creek Acres (Amy Ln)

White Rock Place (White Rock Cir)

Pine Ridge Estates (Lance Ln, Lexie Ln, Haley Way, Pharo Ct, Troy Ct.)

Pine Shores (N Shore Dr and S Shore Dr)

Pine Cove, Inc.

Pop McKenzie Rd.

County Road 1133

County Road 1104

County Road 1160

County Road 1113 between FM 2661 and County Road 1131 (Galilee Rd)

 


As of 4:00 pm on 2/17/2021, the following roads will be without water for several days (possibly through the weekend) due to a severe water main leak:

Westberry Landing

FM 2661 (addresses located between CR 1110 and CR 1160)

County Road 1110

Hickory Harbor (Harbor Way, Hickory Trl, Hickory Harbor)

County Road 1112

The Hills Subdivision (Hillview, Timberhill Dr)

Oak Creek Acres (Amy Ln)

White Rock Place (White Rock Cir)

Pine Ridge Estates (Lance Ln, Lexie Ln, Haley Way, Pharo Ct, Troy Ct.)

Pine Shores (N Shore Dr and S Shore Dr)

Pine Cove, Inc.

Pop McKenzie Rd.

County Road 1133

County Road 1104

County Road 1160

County Road 1113 [between FM 2661 and County Road 1131 (Galilee Rd)]


We recognize this is an inconvenience at an already difficult time, and we do appreciate everyone's patience and understanding.