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We are unable to accept credit cards by phone or online at this time.
If you have an ONLINE customer portal account, you will need to set up a new account. The instructions will be available on this page as soon as possible. Please call the office next week for assistance with this process.
Sorry for the inconvenience.
The Dean WSC water meters are read on the last day of the month unless that day is on the weekend, or a holiday. Please contact our office for any additional information at (903) 597-2817.
The bills are printed and mailed on the 1st of every month and due by the 20th of every month for everyone in the system. If you do not get your bill by the 10th, please call our office and ask for the amount due during normal business hours:
Monday-Friday, 9 am - 12 pm & 1 pm - 5 pm.
We are not responsible for U.S. Mail delivery, checks in transit, and/or checks lost in transit. Failure to receive bill does not excuse payment, or entitle you to not be charged a late fee.
Please call (903) 597-2817 for arrangements if you have a hardship.
We DO NOT accept cash for any reason.
Please use one of the alternate methods of payment listed below. Thank you.
Dean Water Supply Corporation offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Security & Privacy: We respect and are committed to protecting your privacy. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet. We will not sell your information to anyone.
Refunds: All refunds will be provided as a credit to the credit card used at the time of the transaction.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon to: Dean Water Supply; P.O. Box 4695; Tyler, TX 75712. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the Automatic Bank Form located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept checks or money orders -- NO CASH. To avoid longer wait times, please note that Mondays, Fridays, and the first day after a holiday are normally very busy.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.
Credit and Debit Cards
Here is what you need to register successfully:
Beginning June 2, 2023, you will need to call our office for instructions to set up a new account as your account number has changed. Please call (903) 597-2817.
Payment by Phone
Call the interactive, toll-free line at (833) 874-7377. To pay your bill by phone you will need to know your full 6-digit account number and the current amount due. If you do not know your 6-digit account number, or if you have difficulty with the toll-free process, call our office at (903) 597-2817 during normal business hours to pay with your card or eCheck.
